Privacy Policy

Last Updated: Octorber 14, 2024

Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: This includes details like your name, email address, phone number, payment information, and any other personal details you provide to us when booking or interacting with our service.
• Non-Personal Information: This includes your browser type, IP address, operating system, and usage data. It helps us analyze trends, administer the site, and improve the user experience.
• Location Information: If you use our mobile app or website, we may collect your location to provide location-based services, such as nearby vehicle options or route suggestions.
• Communications: When you contact us via email, phone, or through our site, we may retain copies of your communication for customer service purposes.
• Booking and Transaction Details: We store information about your bookings, including pick-up and drop-off locations, travel dates, and services booked, to process your transactions and manage your account.

How We Use Your Information

Your personal information is used to:

• Process your bookings and manage your transactions efficiently.
• Improve our services by understanding how users interact with our platform.
• Provide customer support and address your inquiries.
• Send you updates about your bookings, travel reminders, and service updates.
• Personalize your experience by tailoring content, promotions, and services based on your preferences.
• Comply with legal obligations, resolve disputes, and enforce our terms of service.

How We Protect Your Information

We take security seriously and employ a variety of measures to ensure your personal data is protected:

• Data Encryption: Your sensitive information, such as payment details, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• Access Control: We restrict access to your personal information to authorized personnel only. Access is granted only on a need-to-know basis, ensuring that your data is handled securely.
• Regular Security Audits: Our systems undergo regular security assessments to identify vulnerabilities and protect your data from unauthorized access.
• Data Anonymization: In some cases, we may anonymize or aggregate your data to prevent identification and enhance security.

Sharing Your Information

We respect your privacy and do not sell, trade, or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, customer service platforms, or marketing partners. These providers are obligated to keep your information secure and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, regulatory authorities).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Use of Cookies

Cookies are small files stored on your device to help us enhance your user experience. We use cookies for:

• Personalization: To store your preferences and provide a personalized experience on our platform.
• Analytics: To analyze site traffic and user behavior, helping us improve our services and user experience.
• Marketing: To deliver targeted advertisements and track the performance of our marketing efforts.

You can control your cookie settings in your browser and choose to disable or delete cookies, though this may impact your experience on our site.

Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any third-party services you engage with.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Data Portability: You may request that we provide your personal data in a format that allows it to be transferred to another service provider.
• Withdrawal of Consent: If you have provided consent for data processing, you may withdraw this consent at any time, which may impact your ability to use certain features of our services.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and we will notify you of significant changes where required by law.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Email: info@ismova.com
Phone: +1 (647) 558-8041