Frequently Asked Questions

Booking a ride with ISMOVA is simple and user-friendly. Follow these steps:

1. Visit our website and enter your pick-up and drop-off locations.
2. Select your preferred date and time for the ride.
3. Choose from the available vehicles and services that suit your needs.
4. Proceed with the booking and complete the payment securely on our platform.
5. Once booked, you will receive an email confirmation with the booking details.

If you need further assistance, our customer service team is available 24/7 to guide you through the booking process.

We accept various payment methods to make the booking process seamless for our customers. You can pay using:

• All major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Mobile payment options like Apple Pay and Google Pay
• Secure online banking transfers

Rest assured, all transactions are processed securely using industry-standard encryption technologies, ensuring your personal and financial information remains safe.

Yes, you can cancel your booking, but cancellation policies apply based on the timing of the cancellation. Here's how our cancellation policy works:

• If you cancel more than 24 hours before your scheduled ride, you will receive a full refund.
• If you cancel within 24 hours of the scheduled ride, a cancellation fee may apply.
• Last-minute cancellations (within 2 hours of the ride) may not be eligible for a refund.

For more details, please review our Terms and Conditions.

At ISMOVA, we believe in transparency. All prices shown during the booking process are inclusive of all applicable taxes and fees. There are no hidden charges.

Additional services like child seats or special requests will be clearly shown during the booking process, so you know exactly what you're paying for.

If you need to modify or update your booking, simply log into your ISMOVA account and navigate to your bookings. From there, you can change your pick-up time, drop-off location, or add services.

Please note that changes made within 24 hours of the scheduled ride may be subject to availability and additional charges.